Refund and Cancellation Policy

Last updated: 10/09/2024

At WEBOX LLC, we prioritize customer satisfaction with our SaaS offerings on Merxdot.com. This policy outlines the terms for refunds and cancellations of services purchased via Paddle and Stripe.

1. Refunds

We offer refunds under specific conditions, which vary based on the type of service and payment method used.

A. SaaS Subscriptions

Our SaaS subscription services, including all plans offered on Merxdot.com, are eligible for refunds under the following conditions:

  • Refund Requests within 14 Days: Customers may request a full refund within 14 days of the initial purchase or renewal of a subscription. After 14 days, refunds will not be available.
  • Eligibility Criteria: Refunds are issued only if the service has not been fully utilized or if there are significant technical issues that we are unable to resolve.
B. Refund Requests via Paddle and Stripe
  • Paddle: Refunds for subscriptions purchased via Paddle can be requested within 14 days of the purchase or renewal. If approved, the subscription will be canceled, and no further charges will apply.
  • Stripe: Similarly, for purchases made through Stripe, refund requests must be made within 14 days. If the request is approved, the subscription will be canceled with no further charges.

To request a refund, please email us at support@merxdot.com with your order number, payment method, and reason for the refund. We will process your request within 5-10 business days.

2. Cancellations

You may cancel your subscription to Merxdot.com's SaaS services at any time. Here’s how cancellations are handled:

A. Cancellation of SaaS Subscriptions
  • Cancel Anytime: You can cancel your subscription at any time through your account dashboard or by contacting our support team at support@merxdot.com.
  • Billing Cycle: After cancellation, you will continue to have access to the service until the end of the current billing cycle. No further payments will be charged unless you re-subscribe.
  • No Refunds for Unused Periods: After the 14-day refund window, cancellations do not result in a refund for any unused portion of the subscription period.
B. Paddle and Stripe Subscription Cancellations
  • Paddle: You can manage and cancel your subscription directly via the Paddle portal or by contacting our support team.
  • Stripe: Subscriptions managed via Stripe can be canceled through your account or by reaching out to our support team.

3. Free Trials

If you have signed up for a free trial, you can cancel at any time before the trial period ends to avoid being charged. Once a paid subscription starts, the refund and cancellation policies outlined above apply.

4. Refund Processing

Refunds are typically processed within 5-10 business days. Once approved, the refund will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have questions about this Refund and Cancellation Policy or need assistance with your subscription, please contact us:

  • Email: support@merxdot.com
  • Phone: +1 970 281 5944
  • Mail: WEBOX LLC, 30 N Gould ST STE R, Sheridan, WY 82801, USA

We are committed to ensuring you have a great experience with Merxdot.com and our services.

Feel free to adjust any details as needed!